Refund and Returns Policy

We realised that people online CAN NOT FEEL our product. So you cant understand why its better. Thats why we decided to give you option to TRY Zakistar flip flops and in case you dont like them you can send them back and we will return your money.


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

30-Day Money Back Guarantee Policy:

We stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free 30-day money back guarantee. Simply follow the guidelines below:

  1. Contact Us: If you are unsatisfied with your purchase for any reason, please contact our customer service team within 30 days of receiving your order. You can reach us via email at [[email protected]] .
  2. Packaging: Ensure the product is in its original packaging.
  3. Return Shipping: You are responsible for shipping the product back to us. Please use a trackable shipping method and retain your shipping receipt for your records.
  4. Refund Processing: Once we receive the returned product and confirm its condition, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase.
  5. No Questions Asked: We believe in the quality of our products and stand behind them. Therefore, we offer a no questions asked policy. You do not need to provide a reason for the return.
  6. Refund Timeline: Please allow 5-7 business days for the refund to be processed and appear in your account, depending on your financial institution.


  • We reserve the right to refuse refunds on damaged products. (You can use them)
  • This 30-day money back guarantee applies only to purchases made directly from our company. If you purchased our product from a third-party retailer, please refer to their return policy.

If you have any questions or concerns about our 30-day money back guarantee policy, please don’t hesitate to contact us. Your satisfaction is our top priority.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


Every Item can be replaced.

Shipping returns

To return your product, you should mail your product to: {Prežihova 15, 4260Bled, Slovenia}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {[email protected]} for questions related to refunds and returns.